Service Commitment

Personal service to our clients is the hallmark of company. We are very interested in furthering our association and we invite you to email or call us to see what we have to offer. During communication between us you are promised below service guarantee.
 

Pre-sales service

Enquiry service or solutions to difficult / urgent technical problem will be provided with professional answer freely in 24 hours.
 
Provide most comprehensive design, suitable equipment for your purchase plan. According to different requirement provide you the optimal products at your budget. Based on job site environment, provide optimal configuration or proposal. Custom built proposal is always available.
 

Service during sales

Under management system, there will be certain personnel monitor the orders update, accompany clients to complete the acceptance of the equipment. We’ll also update customer related procedure
 

After Service

Training installation service: Provide 7 days free commissioning on jobsite by 2 engineers. Train operators for further legal operation and maintenance during the 7 days free commissioning
 
Technical support services: During operation Aipu provide 24/7 technical support to solve users problem
 
Spare parts and maintenance: We’ll provide detail user manual for better operation and maintenance on equipment. The listed spare parts will be valid in 10 years. Anytime, you need our assistance or the spare parts just call us freely
 
Remote network support: Through Aipu website and email to get online technical support.
Email: sales@aipusolidcontrol.com
WhatsApp: +86-18691483929
 

Service supervision and management:

In case you are not satisfied with our service feel free to dial complaint number: +86-18629280606,
we will deal with it as soon as possible and give you a satisfactory solution